Exchanges & Returns Do you accept exchanges or returns? Scentsbycokes, LLC will not be accept items that are not in its original condition (unlit, unburned). Scentsbycokes,LLC will refund the entire amount minus taxes, shipping and gift wrap on returned merchandise is non-refundable. Ship all returns pre-paid.  Insurance is recommended for your protection. Scentsbycokes,LLC will credit your original method of purchase within 3 days of arrival in our warehouse. Please do not package in padded envelopes. They frequently arrive punctured causing damage to the candles. Damaged items will not be accepted for returns. We recommend packing them in a box and using insurance.